The hotel has its own parking lot which is free of charge for guests.

Wireless internet is available throughout the hotel for free. Please note that the hotel is located at 1013 m above sea level, so the connection may be unstable.

The reception is available every day from 8:00 AM to 9:00 PM. If needed, you can contact us via email at rezervace@hotelchs.cz or by phone at +420 724 363 234.

We are happy to provide a baby crib with bedding free of charge for children under 3 years old. However, prior reservation at the reception is required due to limited availability.

Small and medium-sized pets are welcome. An additional fee of 400 CZK/night applies for each pet. Add it to your reservation in the second step of the online form or email us at rezervace@hotelchs.cz. Pet reservations must be approved by the hotel reception. A deposit of 1000 CZK is required, which is refundable upon check-out after room inspection.

Check-in is available from 3:00 PM to 9:00 PM. Rooms must be vacated by 10:00 AM.

A new day should start with a good breakfast, which is included in the accommodation price and served from 7:30 AM to 9:30 AM. Breakfast is served buffet-style.

In case of low occupancy, the hotel reserves the right to serve plated breakfasts with a choice of hot and cold dishes, and dinners à la carte.

Guests can also purchase half-board buffet service for 290 CZK per adult. Children under 12 years old can have half-board for 230 CZK. During the winter season, we offer stays with half-board only. Dinner is served buffet-style.

In case of low occupancy, the hotel reserves the right to serve plated breakfasts and dinners from a menu selection.

Explore the beautiful surroundings of Jeseníky on an electric bike, where local hills won’t surprise you! The area around Červenohorské Sedlo offers many cycling trails, which we highly recommend. For guests (only within the stay package), we offer a 5% discount on rental prices, and no deposit is required! We have electric bikes from the reputable Slovak brand DEMA. Rental for 1 day is 990 CZK, for two days 1790 CZK/person. Longer rentals available by arrangement, up to 30 bikes for corporate events.

Explore the marked hiking trails and discover the beautiful surroundings of the hotel using Nordic walking poles, which will make your hike much easier. In cooperation with the BIRKI Jeseník company, we offer the rental of poles, an excellent companion for any hiker, directly at the hotel reception. Rental price: 50 CZK/day.

If groomed slopes aren't enough and you seek more freedom and adrenaline, try skialps, hike your own trail through untouched terrain, and enjoy the ride in deep snow. At Hotel Červenohorské Sedlo, we are happy to advise you, and you can rent equipment directly at the rental shop opposite. Rental price: 1,490 CZK/pair/day.

Children will enjoy a custom-made multifunctional climbing frame and a small seating area for parents. There’s also the interactive Knoocker entertainment system, offering several games. This entertainment board with a projector combines physical activity and learning games with virtual elements. Use of the children’s corner is free for guests. Opening hours: 08:00 AM - 08:00 PM. The playroom is for children up to 12 years old and is available only for registered guests.

We want our little guests to enjoy some of the Jeseníky nature, fresh air, and mountain sunshine. That’s why we’ve prepared a playground with a slide, swings, and a trampoline. The playground is for children up to 12 years old. Since June 2020, a new climbing wall has also been part of the playground.

The kids' game room for older children is available only for registered guests and offers billiards (100 CZK/hour), darts (100 CZK/hour), Air Hockey (50 CZK/30 minutes), table football (50 CZK/30 minutes), and Nintendo Switch (100 CZK/45 minutes). Opening hours are from 10:00 AM to 08:00 PM.

During both summer and winter months, you can use our luggage storage. If you need to store your skis, lockers with keys are available for rental. The key can be obtained at the reception. There’s also a bike room, and all access information is available at the reception. The storage rooms are located in the hotel basement.

If you’ve forgotten something, the hotel reception offers basic hygiene items, drinks, and a small snack for sale.

Daily cleaning is provided in the afternoon. Staff will replenish toilet paper and empty trash bins. If you would like a complete cleaning, please notify the reception by 8:00 PM the evening before, and cleaning will take place the following day. Otherwise, complete cleaning is done after check-out.

When guaranteeing with a credit card, a deposit of 50% of the total stay price will be charged. If there are insufficient funds on the card, our reception will send a payment invoice by bank transfer via email.

Hairdryers and kettles are available for free rental at the reception. Bathrobes are available for a fee of 50 CZK.